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Stainless Steel Cookware Warranty (Made In Germany)

Chantal Stainless Cookware made in Germany carries a limited lifetime warranty from the date of purchase. This warranty guarantees repair or replacement at no charge of any piece of cookware showing defects in material or workmanship under normal use following the use and care instructions. If an item is no longer available, a pan of similar value will be substituted. Every piece of Chantal Non-Stick Cookware goes through two separate quality control check points and is deemed to be of highest quality. For warranty coverage, you must present your receipt to prove date of purchase. You will be responsible for a shipping and handling fee for returning items.

Specifically excluded from our limited lifetime warranty is:

  1. Any problem arising from misuse, dropping or exposure to extreme temperatures. Extreme temperature means: preheating empty, letting liquids boil dry, allowing gas flames to come up the sides of the pan, sudden temperature changes.

  2. Minor imperfections and slight color variations in the enamel or metals which are a normal part of the craftsmanship.

  3. Wearable components that can be replaced. If you have questions, please call or write to Chantal Customer Service. Any Chantal Cookware to be returned for evaluation must be authorized by Chantal's Customer Service Department.

Chantal Non-Stick Cookware is Covered Under a Separate Warranty

Chantal Non-Stick Warranty

Chantal Stainless Cookware made with Dupont Silverstone® Select carries a limited 10 year warranty from date of purchase. This warranty guarantees repair or replacement at no charge of any piece of cookware showing defects in material or workmanship under normal use following the use and care instructions. If an item is no longer available, a pan of similar value will be substituted. Every piece of Chantal Non-Stick Cookware goes through two separate quality control check points and is deemed to be of highest quality.

Specifically excluded from our non-stick warranty is:

  1. Any problem arising from misuse, dropping or exposure to extreme temperatures. Extreme temperature means: preheating empty, letting liquids boil dry, allowing gas flames to come up the sides of the pan, sudden temperature changes.

  2. Minor imperfections and slight color variations in the enamel or metals which are a normal part of the craftsmanship.

  3. Wearable components that can be replaced. If you have questions, please call or write to Chantal Customer Service. Any Chantal Cookware to be returned for evaluation must be authorized by Chantal's Customer Service Department. Thank you for buying Chantal.

  4.  

Chantal Corp. reserves the right to make changes and improvements in design without making changes to previously manufactured items.

If you have any questions, call 1-800-365-4354 and ask for Chantal Customer Service or e-mail us through our website, www.chantal.com. Any product return must be authorized by Chantal's Customer Service Department.

© 2008, Chantal Cookware Corp.

 
 
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